Privacy Policy
At Your Home Compassion Care, protecting your privacy is our top priority. We are committed to safeguarding your personal health information (PHI) while delivering high-quality, personalized care and support services. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Personal Health Information Protection Act (PHIPA) 2004 and other applicable regulations.
Collection, Use, and Disclosure of Personal Information
We collect your personal and health information directly from you or, when authorized, from a person or agency acting on your behalf. This information is necessary for delivering our services and ensuring your well-being. Examples of information we may collect include:
- Name, address, and contact details
- Health card number (if applicable)
- Medical history, general health condition, and prescribed medications
- Functional assessments, including physical and emotional health
- Information about daily living activities, cognitive abilities, and informal supports
We may use or disclose your personal health information for the following purposes:
- To deliver personalized care and support services.
- To communicate with healthcare providers and community services within your Circle of Care.
- To plan, evaluate, and monitor the effectiveness of our programs and services.
- To comply with legal and regulatory requirements.
Your information may be shared, as permitted or required by law, with:
- Healthcare providers involved in your care.
- Community organizations providing services to support your care plan.
- Third parties required by law, such as public health authorities for infection tracking.
Protection of Personal Health Information
We take the protection of your personal health information seriously. Measures we use to safeguard your information include:
- Secure Storage: Your information is stored in secure facilities and systems.
- Authorized Access: Only authorized personnel involved in your care can access your information.
- Confidentiality Agreements: All staff sign confidentiality agreements and are trained in privacy practices.
- Regular Audits: Access to your information is monitored and reviewed regularly.
- Breach Notification: We will inform you promptly if a privacy breach occurs that impacts your information.
- Timely Investigations: We address suspected breaches or unauthorized access in a timely manner.
We ensure that your personal health information is as accurate, complete, and relevant as necessary for its intended purpose.
Your Rights
We respect your rights regarding your personal health information, including the right to:
- Access Information: Request access to your personal health information at any time.
- Request Corrections: Ask for corrections or updates to your personal health information.
- Opt-Out: Choose to limit the sharing of your information with certain service providers (with potential impact on service coordination).
- Inquire or Complain: Raise concerns or ask questions about our privacy practices.
If you wish to exercise any of these rights, please contact us.
Contact Us
If you have any questions about our privacy practices, wish to access or correct your information, or file a complaint, please contact:
At Your Home Compassion Care
Suite 2000, 1225 Kennedy Road
Scarborough, ON M1P 4Y1
Telephone: (437) 552 7274
Email: [email protected]
We are here to support your privacy rights and address your concerns.
